Level a couple of Customer Service Assessment Research Paper

Examination

You should use this kind of file to complete the Assessment.

* The very first thing you need to do is usually save a copy of this document, either on your computer or possibly a disk 2. Then function with your Analysis, remembering to save lots of your work on a regular basis * When ever you've done, print out a duplicate to keep for reference

Please note that this Assessment document has 12 pages and is made up of your five Sections.

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Section one particular – Be familiar with factors that affect an organisation and the customer service function

1 . Complete the stand below having a description in the products and services no less than two industrial organisations, community organisations and third sector organisations.

You should ensure you provide a description for each and every organisation, rather than list.

Business type| Identity of organisation| Description of goods and services| Commercial

organisation| Petrol station | This really is a superstore which offers a whole range of products such as foodstuff, toiletries, home products and electric items. These sheets services such while home, car, pet, and travel insurance and financial services. | Commercial

organisation| Virgin mobile Active Health Clubs| This health club presents its users a wide variety of fitness equipment in their fitness centers, the use of health spas, health and splendor services, pools and fitness classes, likewise somewhere to leave the youngsters whilst all these activities (in the crГЁche/nursery). Virgin Energetic is only a small part of a massive organisation offering many more product or service. | Community organisation| The Metropolitan Law enforcement officials Service| Is a largest police force in the UK. They are responsible for Regulation enforcing, keeping Londons average person and roads safe from criminal offenses. They also have nationwide responsibilities such as co-ordinating and leading upon counter-terrorism issues and guarding the Uk Royal Family members. | General public

organisation| Redbridge London Borough Council | Is the community authority for London Borough of Redbridge in Higher London. It offers its group education services, housing and benefit services, refuse convenience, recycling, offense prevention and public safety. It also provides a great collection of information readily available for services come in the area such as child care, activities in the region, things to discover and locations to go. | Organisation type| Name of organisation| Information of products and services| Third sector

organisation| RSPCA(Royal Society pertaining to the Prevention of Cruelty to Animals)| Is a charitable organisation operating in England and Wales that helps bring about animal wellbeing. With the help of followers donating cash to help keep the organisation working, the RSPCA offer rehoming and re-homing services, treatment to sick or wounded animals (pets and crazy animals). They also have a legal section to which they use to bring exclusive prosecution to prospects they believe have caused neglect/harm to an pet under laws and regulations. | Third sector

organisation| Hamelin Trust Services Ltd| Essex based charity that supports those with learning disabilities and their families. They will help these kinds of members from the community by giving short break services, supported lodging, a resource middle and outreach services in the community and individuals homes.

2 . Finish the desk below simply by describing right after in customer support between commercial, public and third sector organisations. You must outline just how customer service is carried out during these types of organisation and highlight the differences in customer support across these organisations.

Business type| Information of customer satisfaction and

the differences among organisations

Industrial

organisation| Good customer service with this sector is vital as it can help gain client loyalty, market share and preservation. The aim is usually to give clients a service better than they would get elsewhere and keep a great business...



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